TERMS AND CONDITIONS
Refunds
If upon receiving your order you are unhappy with any part of the goods or service please contact us within 48 hours and return the items as received within 10 days and we will be happy to issue you with a refund.
If in the unlikely event that an item arrives damaged please get in touch as soon as possible. In most cases we will be able to send out a replacement print right away, however in some rare cases it may not be possible to supply an exact replacement, in which case a refund or exchange will be offered.
Payment System
We use Paypal shopping cart for our payment system which accepts all major Debit and Credit cards. You can also pay using a paypal account if you have one. We are also happy to accept cheques, please email hello@keepcalmgallery.com for details on how to do this. All of our prices are displayed in UK Pounds Sterling and include VAT (Value Added Tax).
We do not store any credit or debit card information. These details are securely processed by Paypal. For more information about Paypal please click here.
Upon receiving your order we will only be given your name, postage address and email address. We will use these details only for the purpose of fulfilling your order and will not disclose your details to any other party.
Delivery
Within the UK our prints are are sent by Royal Mail Special Delivery (next-day) service, which requires a signature upon delivery. All international orders are sent by Royal Mail’s International Signed-for service, which also requires a signature and is partially trackable. Prints are sent in extremely durable cardboard tubes and are wrapped in acid-free tissue paper.
If a print isn’t signed for it will be held at a local post office or collection centre. If not collected within a set time the package/s will be returned to us. We are happy to resend packages which have been returned to us, however we ask the buyer to pay for these additional postage costs.
Please allow up to 28 days for delivery. If you order before 2pm Monday to Friday we aim to send out most orders on the same day. If this is not the case orders will be sent the following day.
For more information about Royal Mail please visit their website by clicking here.
Mailing list
If you sign up to our mailing list we will email you from time to time, only when new products are released. Should you wish to be removed from the mailing list at any time please follow the ‘unsubscribe’ link at the bottom of our newsletters or email us directly at hello@keepcalmgallery.com. Our database only holds your email address and will store no other personal details. We will never disclose your email address to any other individuals or companies.
Copyright
All images used on keepcalmgallery.com are reproduced with the permission of the specific artist. Copyright is always retained by the artist and images must not be reproduced without written permission from the artist or Keep Calm Limited.
Keep Calm Limited
Company registration number: 6341016
VAT registration number: 922 1973 28